Who we are
Our website address is: https://cocovienna.com
Our standard shipping cost is £5.99 – for all order over £50 your shipping is free of charge.
Please return items tracked & signed to COCO VIENNA, Office 9, Industry Road, Newcastle upon Tyne, NE65XB
Items purchased on line are exchangeable for alternative sizes or for any other reasons discussed with us within 14 days of receipt of the product(s) so long as they are returned in an unused condition and in their original packaging including tags.
The following items are not returnable – any nightwear garments may not be returned.
We retain the right to change this policy at any time products may vary.
When returning products to COCO VIENNA you MUST return them using recorded or special delivery or a way that is traceable so that you as the buyer and us as the seller are covered in the returns cycle.
Refunds are processed within 5-7 business days of receipt.
In the event of a return you will be reimbursed the full amount of the products purchased minus the postage of your order.
Please be aware we will not issue any refunds or exchanges unless the item is returned to us in it’s entirety and in it’s original state. THE PRODUCT MUST BE BACK TO US, BY OR WITHIN THE 14 DAY RETURNS PERIOD STATED. You are responsible for all items until they arrive back with with us, via a proven delivery method preferably tracked or signed
For any further returns information email us at [email protected]